The response to the Covid-19 pandemic presents an opportunity to accelerate the digital transformation of public services. Gemserv’s Head of Digital Transformation, Edward Williams, wrote about this in the Eolas magazine (issue 40).
The digital transformation of public services has taken on a fresh impetus during the coronavirus pandemic; not only is there a need to dampen transmission by reducing the number and length of face-to-face interactions between citizens and government officials, but there’s also a requirement behind-the-scenes to keep members of staff apart too. Delivering services digitally also frees up staff from routine activities to support the special measures introduced to tackle the Covid-19 outbreak.
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