Scheme Management

Our scheme management team has designed, developed and managed assurance schemes for some of the most noteworthy industry initiatives such as smart metering and retail-market entry.

Our Scheme Management services

Gemserv develops and implements governance frameworks, processes and procedures across sectors.

Our professional insight and experience into what works well along with the methods to achieve consensus – typically across many different stakeholders – help our clients establish, develop and improve governance.

We advise on issues including the establishment of central market arrangements, the operation of codes across different jurisdictions, and market entry requirements.

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A trusted service provider to:

Making competition

work effectively

We believe that good governance is not just about laying down and enforcing rules to ensure a market works; it’s also about stimulating innovation and enabling change to benefit all.

Furthermore, integrity is vital to ensure that key regulatory decisions are made in a proper way, and also that stakeholders buy into them.

It is vital to find the right balance between protecting consumers and opening markets to new entrants. This is especially true in areas such as energy where technology is transforming this sector via smart systems.

That’s where our expertise is important: we collaborate with stakeholders to ensure that regulated markets deliver the desired outcomes for policymakers, regulators and consumers.

Our governance services try to establish fair, dynamic and innovative market arrangements. This gives participants a voice in developing the policies and regulations that govern their activities and, most importantly, it allows all participants to compete on a level playing field.


Scheme Management Work

Faster Switching

With more than 34 million enquiries each year to ECOES, the electricity switching system, we are enabling and supporting faster switching.

GB Smart Meter Rollout

We are supporting the rollout of 54 million smart meters, placing control of energy consumption firmly in the hands of the consumer, reducing energy bills.

Keep gas flowing

We administer the Uniform Network Code for the Independent Gas Transporters, helping to harmonise and streamline the way they interact with each other.

Getting smart meters connected

If smart meters can’t connect to a Home Area Network (HAN) the Alternative HAN Company steps in to make sure those homes and businesses can still receive smart services.


MRASCo was established 21 years ago and the energy industry has come a long way since then.

Under the stewardship of the Master Registration Agreement (MRA) the lights have stayed on across the UK for over two decades and it will continue to play a key role in the development of the Retail Energy Code (REC).

Gemserv and MRASCo are proud to share our short documentary – SWITCH – which celebrates the successes of the MRA.